Email lifelifegame2025@gmail.com.
Please include your app version, device model, iOS version, a description of the issue, and an Apple order reference if relevant. Do not send card numbers, Apple Account passwords, or verification codes. We do not promise a specific response time.
Tap your name on the home screen, edit it, and save. Your name stays on this device and is not a login.
Your saved flame continues to work without an internet connection or our servers. Purchase and Apple synchronization require internet. Reopening calculates elapsed time, so you do not need to leave the app running.
The clock reaching zero means your purchased digital duration ended. The fire then gently fades. It has no connection to your real life or health. You may add more time whenever you choose.
When online, open About your flame and choose Sync Apple purchases. Apple may ask you to authenticate. Finished purchases are not delivered twice. If there is still a problem, contact support before buying again. A local backup export can help support understand the issue; sharing it is optional.
Keep the app and its local data, and maintain device backups. Deleting the app, clearing its data, changing devices without a backup, or future system incompatibility can affect access. No Life Flame login or developer cloud backup is provided.
A TEST BUILD label means purchases are simulated. An APPLE SANDBOX label means purchases use Apple test transactions. Neither charges real money. You can use Reset test flame in About your flame to start again. Test purchases do not transfer to a production App Store version.
## Android support
Use Sync Google Play purchases for unfinished purchases. Do not buy the same time again to fix a missing purchase. For payment and refunds, use Google Play's order history and help. Email lifelifegame2025@gmail.com for app support. Your installation identifier is available in About your flame.